Infinify / Services / Conversational AI
Assistants that actually know your business, not just language.
Generic chatbots answer generically, which is why users stop using them. We build LLM-powered assistants grounded in your reality: your documentation, your product data, your policies, your tone. Connected to your systems, they don't just answer questions: they look up the order, draft the reply, and open the ticket.
What we build
Customer support assistants
Resolve the recurring 70% of tickets instantly, grounded in your help docs, and hand off cleanly to agents for the rest.
Internal knowledge assistants
Give your team one place to ask about policies, procedures, and product details, with sources cited.
Sales & qualification bots
Engage inbound leads, answer product questions, and qualify before a human ever books the call.
Voice & multilingual agents
Assistants that speak your customers' language, literally, across chat, email, and voice channels.
How we work
Every assistant ships with the unglamorous parts that make it production-grade: retrieval grounded in your sources so answers cite reality, guardrails on what it may and may not say, escalation to a human when confidence drops, and analytics on every conversation. We're model-agnostic and deploy on your infrastructure when your data can't leave it.
What you get
Fixed-price offer
Not sure where to start?
Three ways in, no open-ended engagement: a fixed-price 2-day Scan that ranks and prices what to automate, a Performance Audit quoted on scope for wider problems, or one eligible process live in 14 days.
AI Opportunity Scan
1 900 EUR
3 opportunities prioritized by economic value, feasibility and risk, a quote for each, one prototype or a straight recommendation.
AI Performance Audit
Custom quote
A wider diagnosis for a team or department: where the hours go, and a prioritized roadmap.
Implementation
4 500 EUR
One eligible process in production in 14 days from validated scope, 30 days of support.
Then, once a process is live: Managed AI, maintenance and supervision at 300 EUR per month per automation, optional (monitoring, incidents, updates, cost tracking). Performance optimization is a separate service with its own scope and quote.